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Policy Information
Shipping
You are responsible for providing the correct shipping address. Once an order has shipped, there is absolutely no changes to be made. If an item gets returned to me, you must pay for shipping again. If the item you receive arrives damaged, please take all pictures of damage to the packing and items. No claims will be filed without proof, pictures are required by USPS. Claims will only be filed on packages that shipped priority. First class packages are not insured.
Shipping Methods
Orders are shipped using USPS, UPS, or DHL. Tracking will be provided for all orders and will be emailed to you once your order is complete. Shipping delays can occur and are out of our control. Be aware of the current processing time posted at the header of the website at the time you order, as it can vary from day to day. BUSINESS days are Monday - Friday.
Listings Containing .SVG Files
The .svg files provided with your orders are only to be used to cut vinyl. These files are NOT to be shared with anyone. You may NOT laser cut these files yourself or send them to anyone to be laser cut. These are Finishing Touch Crafts LLC's property.
Cancellations / Returns / Exchanges
Once an order has begun processing, cancellations, returns, and exchanges are not accepted.
Please email finishingtouchcrafts@gmail.com within 5 days of delivery if you have a problem with your order.
Please be aware that the thickness tolorance in acrylic can be around +/-30%.
ALL SALES CONTAINING ACRYLIC BLANKS ARE FINAL. ZERO EXCEPTIONS. PLEASE MAKE SURE YOU ARE CHECKING YOUR ORDER IS CORRECT BEFORE SUBMITTING.
Orders
All orders are completed in the order they are made. Every order will be made as the order receipt reads. It is important you make sure all sizes and quantities are correct before submitting. Absolutely NO add ons or combining orders. By placing an order, you are agreeing to all policies.
Contact
If you have any questions or concerns about your order, please e-mail finishingtouchcrafts@gmail.com
Business hours are Monday - Friday from 8am - 5pm. E-mails will not be answered on holidays or weekends.